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Forum Discussion

Terry P.'s avatar
Terry P.
Collaborator | Level 10
2 months ago

I'm getting a message about my files being online-only when they're all available offline. Why?

Device Windows desktop PC Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 235.4.5905 Dropbox Plan Plus Plus Question or Issue Why am I getting t...
Delete
desktop
windows
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

As a matter of fact, I gave this a go on my own device too but I'm not getting the same results as you, hence my questions Terry P. Since we don't have account visibility on the Community, we always need to clarify the issue to make sure we're on the same page.

When it comes to your 2nd point, can you please forward me a screenshot of the sync icons on the files of a sample folder showing this behavior?

Alternatively, I'd be happy to open a ticket for you if you'd like us to investigate this further internally.

Keep me posted anyhow! 

Terry P.'s avatar
Terry P.
Collaborator | Level 10
2 months ago

Yes please open a ticket. On the next occasion(s) I get any of the behaviour I described I'll report details, from either PC or iPhone.

Arfe these not common issues with other users? Your reply tends to imply not.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    If they were common, we'd have more reports about this in the Community Terry P. 

    In any case, I've just sent you an email to have a better look into this, so please take a glance at your inbox and we'll take it from there. 

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