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I'm seeing a "What's New" page when permanently deleting my files.
When I select Permanently Delete under Deleted files in the browser interface and enter my correct password and confirm delete, I get a WHATS NEW info pop-up and the delete option closes when that window is closed. Screenshot here:
https://www.dropbox.com/scl/fi/3a85joo6jiqv27hddtiu9/SCR-20241004-pagq.png?rlkey=3y02pys3na8c1zws0hgrnzbk1&st=xac12ow5&dl=0
Thanks!
Eric
Hi there CoreZero - sorry to hear you're having issues with this.
Could you clear your browser's cache and/or try another browser and let us know if you still get the same results?
Thanks!
24 Replies
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Yes, I use 1password so I'm positive.
- Jay
Dropbox Community Moderator
Okay, so you type in the password, then click on Permanently Delete, and the site takes you to that page and file isn't permanently deleted, is that correct?
no, I type in my password and then immediately I see the second image I sent you. It doesnt give me a chance to click on anything.
I can make a loom screenshare video if you'd like to see exactly what's happening.. much better than screenshots. Let me know and I'll make and send.
- Nancy
We wouldn’t be able to access it I’m afraid, jaijai57. You can create a screen recording though and share it with us via a shared link.
I can also see you mentioned earlier you don’t really want to permanently delete those files, but rather not see them on your account. I just wanted to mention that, if you proceed with the permanent deletion later on, these files won’t be recoverable.
Feel free to give me a nudge when you have the shared link though.
- Well, that’s confusing
It won’t matter that I’m deleting them because the person who created it also doesn’t need it anymore. The files I mean.
Honestly, this is why I don’t ease dropbox that much. It’s way more complicated than it needs to be in my opinion, but I’ve never had this issue before and I’ve always been able to delete files.
Anyway, I will send a screen recording link tomorrow [removed per Community Guidelines] here you go
and after updating and relaunching chrome the same thing happens
- Nancy
As mentioned above, we can’t access any external links due to security reasons.
Can you upload your screen recording to Dropbox instead and send a shared link to it?
[link removed]
