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Thomas0910's avatar
Thomas0910
New member | Level 1
11 months ago
Solved

I'm trying to delete files, but I get an error that it's currently not possible.

How to delete one or more files, which are still stored. I already deleted the folder, but maybe without the value.

Now, after trying to delete those files, I’ve got an error message several times, that it is currently not possible.

 

  • Thank you for your support.
    Firstly I tried with iOS App and afterwards with Firefox where I was able to delete and sorting all the objects.

3 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Awesome, thanks for the heads up Thomas0910!

    If you need anything else, I'll be one post away. 🤓

  • Thomas0910's avatar
    Thomas0910
    New member | Level 1
    11 months ago

    Thank you for your support.
    Firstly I tried with iOS App and afterwards with Firefox where I was able to delete and sorting all the objects.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey Thomas0910, let's see what we can find together!

    Are these files shared with others, or did you upload them to your own Dropbox account?

    I'm assuming you're using our website, correct? If so, have you tried switching to a different browser to see if the issue persists? Make sure to grab a screenshot if you see the same message when using a different browser too. 

    Just to clarify, did you delete the folder but notice that the files still remain in your account?

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