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Forum Discussion

PĂ€r T.'s avatar
PĂ€r T.
Helpful | Level 6
8 years ago

Impossible to delete The old Dropbox main folder Windows 10

The support people that answer the chat have no clue about anything, thy just try to stall by asing some standrad quetsions and then wokring very hard to missunderstand whatever you say. The "real" s...
Delete
desktop
windows
PĂ€r T.'s avatar
PĂ€r T.
Helpful | Level 6
8 years ago

Problem solved. It was "Widows Search", the indexing sevice that was located in the DropBox Folder and also some documents that was always open (Action Outline documents).

SUGGESTION:

When DropBox cant move the DropBox folder because some files are locked, inform the user of what files. Dropbox do have that information and to not tell the user is ...not a good solution? Without that informatin, how on earth is a normal user expected to deal with that problem?

I solved it by doing a normal copy, and then windows told me what files was the problem. Dropbox should do that, because maybe the user dont have space enogh to make a copy and maybe the user dont know about that workaround.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Thanks for following-up with me on this discussion PĂ€r T. & for all your efforts & the time you’ve devoted on the matter, I’m happy to hear that you managed to figure out what was wrong & point your installation to your existing Dropbox folder structure!
 
Let me send you some tips that could be helpful in case you’d like to contact us again & will (in all likelihood) improve your overall interaction with support. 
 
When it comes to your initial request:
 
pls answer the question i have, not anoother questoin i don't have 
It would be worth noting your third comment was very helpful in determining the specifics of the issue you were facing, as I based my initial answer on your second comment
 
 I boot in failsafe mode, and rename or delete the folder. I also uninstall Dopbox. Still whenever i log in normally to windows, the folder is recreated without Dopbox installed!

Then, ofcourse i cant install the new dropbox there. It will only say "a dropbox folder already exists" and refuse
According to this description & the title of the thread, it was my initial understanding that you were experiencing an issue un-installing our application & I based my reply on that. Please keep in mind that if you had already submitted the same information to our colleagues via our Official support channel, this is not available to us here for security reasons. 
 
For that reason, we request sending us as much detail as possible, in order to try & walk in your shoes for a while & see if we get the same results as you do by re-creating the behavior you’re describing on our end. As a matter of fact PĂ€r, your third comment was very informative (& thanks a lot for that) & I’d like to invite you to use a similar approach in the future.  
 
Last but not least, I could pass your interest on the diagnostic message on to our team specialists for future reference, as I understand that it would be helpful to you! 
 
I’m always here in case you’d need further assistance in any way, just keep me updated in your next reply & I’ll do my best to check back with you. Thanks again for getting in touch with us on our Forum! 

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