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Forum Discussion
Impossible to Restore an External Drive Backup
Dropbox is an absolute joke!
If you back up an external drive and that drive crashes, congratulations — you’ve just discovered that Dropbox “Backup” is basically useless. You cannot restore the bac...
Neal
Community Manager
Community ManagerHi Klement99,
I appreciate you sharing your feedback and I can understand your frustration.
In regards to your feedback on backing up to an external drive, I'd suggest you read this post that goes through this subject in detail and what is and is not possible.
I know it may not be exactly the result you'd like but feel free to offer any further feedback that I can pass on.
Thanks, but this post is completely irrelevant to my issue. The real problem is that even after paying for your service, I’m forced to rely on third-party tools just to restore a backup drive. What is the point of isolating external HDDs from the main Dropbox account if you don’t even support a basic restore to new hardware? It genuinely boggles the mind that something this fundamental is not possible.
This is the kind of “feature” people only discover the day their hardware fails. It’s so basic that it’s almost laughable that you hide behind a forum post explaining how your product works instead of admitting it’s broken by design. Rather than pointing me to documentation that explains why your service doesn’t do what any reasonable person would expect a backup service to do, maybe focus on fixing the actual problem.
This is like walking into a liquor store, paying for alcohol, and then being told they only sell milkshakes — followed by a helpful poster on the wall explaining that it’s “technically not a liquor store.”
We’ve discussed this internally at our company, and not a single staff member is willing to go through the nightmare I had to endure trying to manually rebuild a 1TB drive. The risk is simply too high. As a result, we are moving entirely to a competitor that actually understands the purpose of backing up data.
I’ve gone through this forum in depth. It’s clear there is no solution, because Dropbox apparently does not believe this is a problem — which is a staggering oversight for a company that markets itself as a backup service.
