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pwll's avatar
pwll
New member | Level 2
3 years ago
Solved

Is it possible to restore files deleted over 2 years ago?

Used to be a paying customer 2 years ago. Since I didn't need the service anymore, canceled subscription and didn't login anymore.

Yesterday I ended up needing the files. I was aware the files would be deleted eventually, but I had a backup somewhere else. I don't have it anymore.

So, I tried to open a ticket, but I need to be a paying customer to use that option. But, before subscribing, I´d like to know if Dropbox can restore files deleted from 2 years ago (or even prior to that).

Through a ticket or a extra paying service, if there is anyway to restore my files... Is it possible?

 

Tnks in advance.

restore
  • Mark's avatar
    Mark
    3 years ago

    Hi pwll 

    No its not possible now, sorry. Even if you'd continued paying recovery is only possible for 180 days. 

8 Replies

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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    Hi pwll 

    No its not possible now, sorry. Even if you'd continued paying recovery is only possible for 180 days. 

    • gbruit's avatar
      gbruit
      New member | Level 2
      3 years ago

      That's a strange answer because I still pay (since 2008) for unlimited file recovery. (Unlimited is much longer than 180 days!)

      This is in my subscription: 

      Unlimited extended version history

      €39.00 per year. Unlimited file version history.

      So?

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        3 years ago

        If you are on a depreciated product (i.e. what was called Pack-Rat) then you can do different recovery options BUT they were opt in only when they were being phased out - and did so many years ago. There are also various 'versions' of it. For example the one I have is unlimited and free, there was unlimited and a per year fee and also at some point a 1 yr plan. A key point here is if you miss a payment, or often change plans, you may lose it.

         

        However, if you dont have that (and most people now wont) you cannot get it retroactively. 

  • CLMY's avatar
    CLMY
    New member | Level 2
    2 years ago

    Hello my request has little chance of succeeding but I ask anyway. I deleted files in 2019 out of anger and I would like them back and I only had them on dropbox. Is there a way even if I have to pay?

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      2 years ago
      CLMY wrote:

      Hello my request has little chance of succeeding but I ask anyway. I deleted files in 2019 out of anger and I would like them back and I only had them on dropbox. Is there a way even if I have to pay?

      That won't be possible. Files cannot be restored once the recovery period has lapsed (30 or 180 days, depending on account level).

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