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Frankrichter1982's avatar
Frankrichter1982
New member | Level 2
10 months ago

I've accidentally removed my personal folder from the team and I can't find it anywhere.

Hello, unfortunately as an admin I have removed access to my *personal* folder in Dropbox. What can I do? The folder can no longer be found. I accidentally pressed the Remove ALL button. Now all my personal data is gone

Delete
dropbox business
Folders

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  • Frankrichter1982's avatar
    Frankrichter1982
    New member | Level 2
    10 months ago

    So the support is unfortunately just a stupid AI... which I find very sad. After 2 days of writing, I only get meaningless answers. How can you add a function where you can remove access as an admin yourself? The folder must still be there. It's just no longer visible.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey Frankrichter1982 thanks for sharing your ticket number with us!

    I was able to locate the second one, and it looks like our agent replied back to you. Did you have the chance to see her response?

  • Frankrichter1982's avatar
    Frankrichter1982
    New member | Level 2
    9 months ago

    Here's the result. It's sad that the support team is probably just a dumb AI robot. After several days of writing, support told me I couldn't save the folder. I then contacted my IT service, which was able to resolve the issue in five minutes. Fortunately, there's a feature in Dropbox that lets you restore a backup based on the exact day and time. Thanks.

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