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ROBERT369
10 months agoNew member | Level 2
I've lost my Dropbox Paper documents, how can I get them back?
Hello. A few weeks ago I noticed that I lost all my Dropbox Paper documents. I have been using this application for years and I really like it. The documents contain important information for my work and it is a big problem for me. After a few days, some of the documents started to appear again, but it is only a small part. I can't find an official statement from Dropbox anywhere. I tried the usual procedures and those I found on the forums, but nothing helped. A small part of the documents came back, but the vast majority of them are gone. Can anyone please advise me or direct me? This is an unpaid service, I have not noticed any changes to the rules that could explain anything. Thank you
31 Replies
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- adam11119 months agoNew member | Level 2
This is also happening to me. DB paper home page only shows the paper I made today, and my 100+ other docs are missing unless I search.
- ROBERT36910 months agoNew member | Level 2
Hey Dropbox people!
Where is my update, where is the promised information and technical support?
Where is my lost data?
- ROBERT36910 months agoNew member | Level 2
I will wait a week or two and I will try to reach some big tech media outlets if this information is out there or its just a bad drem of my..
- BojanaV10 months agoNew member | Level 2
Yes I agree! and for me to - I will survive that, however I did have some very impotant data there, creative project etc, and we are talking 10 years minimum.. so for me it is the same as if data has been deleted.
I was hoping that they did find a solution, but i did see as you say, that they just keep asking you stupid questions and have no solution.
Many thanks, will follow a thread in case they find bug and solution to this.
- ROBERT36910 months agoNew member | Level 2
BojanaVThanks for your informations and communication. Same for me, it's not realistic to remember all the file names because that's why we use services like dropbox paper to archive past projects and data for us.
I know it's happened to a lot of people and i'm sure dropbox knows they made a massive mistake and by all accounts they act like a dead bug.
I will survive without that data but I repeat for me it was the materials that archived my production in creating projects, communication with clients outlines and a lot of data that I spent hundreds of hours on and now they're gone and the people from dropbox are asking me the same stupid questions.
- BojanaV10 months agoNew member | Level 2
Hi, yes for me they have totally dissapeared too. In main view they are gonne compleately. And at the same time that you stated. It is not really too helpful that they do appear (at least some of them) when i search key words as for lots of these files I can not even remember key phrases so it is almost as if they are gonne.
It did happen at same time as you stated (mid January) so clearly something DID HAPPEN with dropbox paper than.
- ROBERT36910 months agoNew member | Level 2
Hi BojanaV thank you for your point. I tried many time the search bar too. No result for me. Nothing. It behaves as if it was deleted - it doesn't exist and I didn't delete it).
- BojanaV10 months agoNew member | Level 2
Hi Robert, same thing happened to me and at the same time that you are mentioning (noticed it middle January) that all Paper Dropbox documents have disappeared. They are not listed nor in any folder. However I did figure that when i search with key words they do come up in search box. Please let me know has solution been found to this? Ie how to return files to main folder and view? They are not in the bin or nowhere else. Thank you.
- BojanaV10 months agoNew member | Level 2
Hi, same thing happened to me and at the same time that Robert369 is mentioning (noticed it middle January) that all Paper Dropbox documents have disappeared. They are not listed nor in any folder. However I did figure that when i search with key words they do come up in search box. Please let me know has solution been found to this? Ie how to return files to main folder and view? They are not in the bin or nowhere else. Thank you.
- ROBERT36910 months agoNew member | Level 2
Hi Megan . I allredy wrote everything several times, pls find the story how dropbox lost my data up in this chat plus i have a privat email commuication with "Hannah"
I am prety sure I am not the only one who have a huge problem in his bussiness because out privat informations and data are lost from your free application.
Pls update me with some data and dont ask me the same 2 questions.
thank you
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