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bigpixel's avatar
bigpixel
Explorer | Level 4
3 years ago
Solved

I've shared a folder, but now it doesn't appear on my account

I have tried to share a folder with a team member. The folder could not be shared both on the website or from the app in windows. When I tried to find the folder I get "folder does not exist" still...
dropbox business
restore
  • Jay's avatar
    Jay
    3 years ago

    If a shared folder isn't successfully shared, then it could return to being a private folder. In doing so, it would be re-added to your account, like what you're seeing there.

ttwny's avatar
ttwny
Explorer | Level 3
3 years ago

I have an entire folder that came up missing and it doesn't show in my deleted files.  I was in it 11AM yesterday and went to go back in at 3PM and have yet to find it.  Not sure what to do.  It is a shared file, but no one was in yesterday.  How can I get help to find this on the back end?

    • ttwny's avatar
      ttwny
      Explorer | Level 3
      3 years ago

      I clicked on the link and saw my file sitting there but when I tried to add it back to my dropbox it made me save it and then there was no data converted.  So I see the update I did yesterday as per the events, but I can't get access to it to restore it.  That doesn't include the all the other files that was in that folder.  Sigh.... this is overwhelming.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi ttwny, let's jump right into this! 

         

        So, just to make sure we're on the same page: it seems a shared folder of yours got removed.

         

        You added it back to your account, but now it's empty with no files in it, right? If the folder wasn't successfully added back to your account, let me know! 

         

        Also, were you the owner, or a member there? 

         

        Let me know more!

    • ttwny's avatar
      ttwny
      Explorer | Level 3
      3 years ago

      Mark,

       

      It is not showing in the share and when I went to find it on the "events" link, I did see the file name but there is absolutely nothing in the file.  That is just one of the documents that was in the folder that is missing.  My quick links on my PC is still looking for the folder.  One of these files (the one I found and tried to upload) is EXTREMELY vital to our marketing and P&L for our business.  Is there not a way to go back and find this thing before it was jacked up. ....Inwardly trying not to stress.

       

      Also, I'm sorry I'm delayed but I work in the shop multiple days and only have small windows of desk time.  I'm super delayed in resolving this because by the time I get a response, another day has gone by. sigh

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