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bigpixel's avatar
bigpixel
Explorer | Level 4
3 years ago
Solved

I've shared a folder, but now it doesn't appear on my account

I have tried to share a folder with a team member. The folder could not be shared both on the website or from the app in windows. When I tried to find the folder I get "folder does not exist" still...
dropbox business
restore
  • Jay's avatar
    Jay
    3 years ago

    If a shared folder isn't successfully shared, then it could return to being a private folder. In doing so, it would be re-added to your account, like what you're seeing there.

ttwny's avatar
ttwny
Explorer | Level 3
3 years ago

I clicked on the link and saw my file sitting there but when I tried to add it back to my dropbox it made me save it and then there was no data converted.  So I see the update I did yesterday as per the events, but I can't get access to it to restore it.  That doesn't include the all the other files that was in that folder.  Sigh.... this is overwhelming.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi ttwny, let's jump right into this! 

 

So, just to make sure we're on the same page: it seems a shared folder of yours got removed.

 

You added it back to your account, but now it's empty with no files in it, right? If the folder wasn't successfully added back to your account, let me know! 

 

Also, were you the owner, or a member there? 

 

Let me know more!

  • ttwny's avatar
    ttwny
    Explorer | Level 3
    3 years ago

    Actually,  I never found the folder at all.  Not even on the events link provided to me by someone else.  As I have been going through my folders today, I have found that there is not only 1 folder missing but 5 of them.   Several pictures for our business menus, form, lists and marketing/analysis worksheets that I am in all the time..........missing.  Is there not a way to go back to when this all happened?  I'm not even sure what happened ..........  So the one you asked me about was actually that marketing spreadsheet.  I could see it by name but when I opened it or tried to upload it...... zero. 😞

    • ttwny's avatar
      ttwny
      Explorer | Level 3
      3 years ago

      Event Details

      Name Event Size

       

      SSC Shopping.xlsx

      Edited

      98.66 KB

       

      This is the file that it said I edited, but when I upload it - it saves it at zero 0 for data.

       

       

       

       

       

       

       

      • ttwny's avatar
        ttwny
        Explorer | Level 3
        3 years ago

        Lastly,  I share these files with others; however, "Jeannie" is the one on 10/9/23 appears to have deleted several of the files, pictures and folders; however, I could not pull these back up in our deleted files to restore them.  She insists that she was not in Dropbox and deleted anything.  Is there a way to get these things restored or is there a way for you to find out if she did indeed delete them.  Ugh what a mess.

         

        Thank you, Michelle, for your help.  I really am.

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