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jpg. files missing. What happened?
is/has anyone experienced jpg. files missing from their dropbox account? I thought I may have deleted one or two by accident but over time I am discovering multiple jpg. images are gone.
If I dele...
johnni88 wrote:
If I delete an image off my IoS phone, does that delete it from my dropbox account as well?
No. Deleting a file off the camera roll on your phone won't delete the file in Dropbox. Only if you delete the file from the Dropbox app will it also be deleted from your account online.
... dropbox customer support blatantly says they don't delete files randomly.Dropbox doesn't delete files. It's simply not capable of it. The only way it can delete files is when it's instructed to do so.
Have you checked your Deleted Files or Events page for the missing files? If you can find one, restore it and look at the version history for the file. It will show you where the deletion is occurring.
I was using the dropbox app when i did a mass delete of thousands of photos.
maybe i could take a photo, let it upload to dropbox photos, save that photo on dropbox and delete it from the app to see if that is what is making it "disappear".
thanks for your help Rich! it has scattered my brain trying to work out what is going on. it'll be something simple im doing, it usually is.
Rich
Super User II
Super User II
johnni88 wrote:
I was using the dropbox app when i did a mass delete of thousands of photos.
If you delete any file within the Dropbox, you're deleting it from your account online.
maybe i could take a photo, let it upload to dropbox photos, save that photo on dropbox ...
If you're thinking of that as two different steps, then that's likely one source of the confusion. If you're using Camera Uploads to automatically back up your photos to Dropbox, or you're using the manual upload process, then as soon as the upload is complete those photos are already saved in your Dropbox account.
I delete photos of my camera roll regularly, and those photos are uploaded to dropbox automatically.
But i am wondering if i delete photos from the camera roll and/or dropbox IOS app, does that delete jpg. files from my dropbox account on the website? i think that might be the issue and confusion im having. because it can't just be a coincidence everything that has gone missing is jpg.
I think that is whats going on. i'll hone in on that and try to work out what im doing wrong.
- Hannah
Dropbox Community Moderator
Hey johnni88, just to clarify, deleting the photos from your camera roll, won't affect the photos that are stored in your Dropbox account, like Rich mentioned.
But the Dropbox app on your phone is a mirror of your account on the website; any changes you make to your files on the app, will be reflected in your account online.
So, if you're deleting photos from the Dropbox app, they will get deleted from your account online as well.
I hope this helps!
Hi Hannah
Thanks for the comment. I hope i am explaining this well enough and making sense. Just bare with me because this is caving my brain in trying to workout where the "missing" files have gone and blaming dropbox haha. It's been me all along.
Does that work in reverse as well, where if I delete jpg. files of my account, can i expect them to be deleted off the dropbox app?
Essentially you're saying that I shouldn't delete any photos off my dropbox app unless i want them permanently gone? and i suppose this is why i am only missing jpg. file because when i change them into PDF they stay put because PDF's are not sitting in the Dropbox app as "pictures" !?
and, the dropbox app photos are automatically uploaded to camera uploads in my dropbox account and thats why they stay on the dropbox app>photos. I think iv finally worked it out haha.
Long story short: don't delete anything off the dropbox app>photo unless you want it to disappear for good. I knew it was something simple i was doing to mess this up, it's always something simple and hiding in plain sight!
If you could kindly write back to me to confirm this rationale of mine I would be GREATLY appreciative! 🙂
