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jordan T.9
7 years agoHelpful | Level 6
Local folder structure and online structure is out of sync
tl;dr - I moved a bunch of stuff and started a large upload yesterday. My local DB stopped syncing with the cloud (and seems to be in a connecting/failed sync loop). If I reinstall dropbox, will it delete my local files which haven't been uploaded yet?
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Dropbox has been pretty bulletproof for me for several years, but I'm having an odd issue now that I'm moving more data to dropbox.
Brief timeline:
2 weeks ago I moved ~500GB of files (guessing 300,000 files in 1000 directories) into a top level driectory on my dropbox, called "/Transfer". I wanted to have them upload while I was away on vacation (idle internet connection). Worked like a charm.
16 hours ago I moved those files/directories into the places they should be in my folder tree (i.e. out of /Transfer and into /Files/Images, /Files/Music, /Files/Documents, etc.), which already existed but had only 50,000 files or so) and I also re-organized the existing folders a bit.
There was one folder - a shared folder, call it Games - which couldn't be moved. Windows (10, pro, 1809) claimed it was in use/open and would not move it. It was the only(?) shared folder I attempted to move, so I just let it be.
I then added another 300GB to upload into a new folder. The sync bubble on the Dropbox tray icon was illuminated, so I let it do it's thing overnight.
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This morning I decided to check on the folders and try to move that stubborn Games (shared) folder it again. Same issue (folder is open, cannot move). So I decided to attempt the move on Dropbox.com, thinking it wouldn't be limited by a random file lock on my PC. When I opened my diretory tree on Dropbox.com, all of the folders I moved yesterday on my local machine were in their original location (still in /Transfer). [Insert a moment of panic]
In checking the Dropbox tray icon, yesterday/this morning it showed the blue syncing icon. If I hover over the tray icon it shows [Dropbox 77.4.131 / Checking for changes...]. If I left click on the icon, there is no activity, and when I click away the Dropbox icon turns gray (inactive) and hovering brings up [Dropbox 77.4.131 / Connecting... /Checking for changes...].
Something is broken, but the Dropbox UI is pretty opaque.
1) Is it safe to re-install Dropbox and should I expect dropbox to push the coud configuration back to me, or will Dropbox attempt to take my PCs local versions and reconfigure the cloud?
2) is there any chance that the local files I have put into my local Dropbox folder will be deleted?
11 Replies
- Daphne7 years ago
Dropbox Community Moderator
Hey Здравко,
Thanks a lot for your detailed feedback here! I've made sure to pass this along to the team too, we always appreciate hearing your thoughts on what improvements you'd like to see. :grinning:
Hope you have a great day - Thanks!
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