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Locked folder that can't be removed?
Hello Forum members,
I have a folder that was sent to me by a client a couple of years ago that I can't remove from my Dropbox. The folder has a grey padlock on the bottom left corner and also an X in a red circle on the bottom right corner - see screen shot. I am using a Mac with OS Mojave 10.14.6
Can anyone advise how to remove this folder as I dont have authority to unlock it.
enjayare, may be something else have happened. Probably immutable flag have been set. If so, you can trow it out using: "sudo chflags nouchg /Users/njrcon/Dropbox/Tender\ -\ 160\ Brook\ St\,\ Coogee" and/or "sudo chflags noschg /Users/njrcon/Dropbox/Tender\ -\ 160\ Brook\ St\,\ Coogee". Try it, just to be sure.
Finally give the result from "ls -lO /Users/njrcon/Dropbox/Tender\ -\ 160\ Brook\ St\,\ Coogee" or just take a look on get info window to check is "Locked" is still checked.
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Hi - I have 3 locked folders on my Mac desktop that are no longer on Dropbox.com. I can't delete them - even with Terminal - and they have been synching for months. I've already uninstalled and re-installed Dropbox. Any ideas for deleting the folders from my desktop?
Hi, thanks for the reponse. No they don't seem to be locked by the OS. When I open up info for the folder on Finder, I don't have the option of unlocking it.
- Jay
Dropbox Community Moderator
It looks like it is locked by the OS, given that there is a checkmark there under 'Locked'
Could you try the steps here to see if they help.
Unfortunately it's only on my desktop in the Dropbox folder, so I can't leave the folder online (no longer exists). I also can't move the folder to Trash on the Desktop because it's locked and won't allow me to.
- Jay
Thanks for the details, it sounds like you're experiencing the issue I've merged your thread into.
As this seems to be a Mac issue, could you try the steps provided by the other community members to see if this helps?
There is a locked folder in the dropbox files on my computer that I can not move to the trash (I'm on a Mac) and that will not sync with dropbox. The folder was originally shared with me on dropbox; however, the folder no longer shows up on when I go to dropbox using the web browser (even though the folder is on my machine).
I've tried rebooting, removing and reloading dropbox, and all the other suggestions I could find from the FAQs and other on-line help. I've also had a hour-long session with the IT folks where I work and they were unable to find a way to get rid of the folder. Advice or suggestions would be appreciated!
My computer is endlessly trying to sync the one folder (though I can pause it when the endless syncing becomes a problem)
MR
- Lusil
Dropbox Staff
Hi @rothm, thanks for reaching out to us.
I moved your post here, where other users have had a similar issue.
Could you have a look at the troubleshooting mentioned here, and let us know if it helps? Actually, I found this website,
https://itstillworks.com/unlock-folders-mac-desktop-9789.html
and was able to use the instructions there to get the file unlocked and move it to my trash.
Thanks for reaching out though with this thread!
Mary
