Logged into my account and all my files are missing

Thanks for checking. Did you log in by inserting your email address at any given point, instead of using the “Sign in with Google” option?

I dont! thank you so much for answering me 

No problem, Raquel7! One more thing I’d like to ask; had you linked your old Dropbox account to any other devices? Any computers, for example, where your old Dropbox folder may still be showing along with your files, or a mobile app?

I had it in my phone, but it signed out and when i entered again it appears empty! 

I moved to a different country, could that be a reason why my account was reset?

That shouldn’t have affected your Dropbox account or the files on it. 

At this point, I suggest getting in touch with our support team directly, so that they can look into this further. 

Please follow these steps to log a ticket with them and then, send me your ticket number here. I’ll make sure to leave them an internal note, as well.

Thank you so much for your help. I can´t get in touch with support, bc when i get in the page you mentioned, it asks me to log in , and when i do it doesnt give me options 😞

So, you're being asked to log in when you visit this page directly from an incognito window Raquel7?

Yes, exactly

I see, thanks for confirming this for me Raquel7 

In that case, may we reach out via email to have a further look internally? 

Let us know and we'll use the email address that's linked to your profile here, on our Community. 

Yes, please!! ill be waiting your email! thanks a lot!!!