Dropbox re-install logs back in to old account without prompt

Hi Brandon W.1, thanks for bringing this to our attention.

Just for clarification, have you followed these steps to log out of your Dropbox account from the Dropbox desktop application?

This will help me to assist further!

Just did the logout as mentioned. Wiped, it, rebooted. And reinstalled.

asked me to login and I did. But... when running through setup I picked which files to sync and it lists ZERO. Maybe something is wrong with my Dropbox account? This is happening on both of my Macs. 

snapshot of issue. [removed per Dropbox Community Guidelines] 

yeah. didn't work. same situation. maybe something wrong with my account. happening on 2 Macs of mine. 15.4.1. I'm former Mac consultant. Never seen this all my life!

Hey Brandon W.1, thanks for the additional info here.

Can you delete this computer from your connected devices at the bottom of this page here and see if you're then prompted to sign in to the application?

Hello Brandon W.1​ 

Try removing the ~/.dropbox/ folder. It is a hidden folder (notice the dot at the start) in your user folder. So the full path would be:

/Users/brandon/.dropbox

Hope this helps,
Andrew (DBoxTips)

P.S. I am a volunteer on the Dropbox forums, freely and happily sharing know-how with other users, not affiliated with Dropbox in any way.

Brandon W.1 wrote:

But... when running through setup I picked which files to sync and it lists ZERO. Maybe something is wrong with my Dropbox account?

Have you signed in to the Dropbox website with the same credentials and verified that you can see your files there?

yes, tried this. allows me to relogin and register the machine, but still no local files. only online files from the drop down menu.

yep. In clouded in my bash script.

#!/bin/bash
# Script to fix Dropbox permissions and reset Dropbox configuration

# Change ownership of user's home directory to current user
sudo chown "$USER" "$HOME"

# Recursively change ownership of Dropbox folder to current user
sudo chown -R "$USER" ~/Dropbox

# Recursively add read and write permissions for the user on Dropbox folder
sudo chmod -R u+rw ~/Dropbox

# Move the Dropbox configuration folder to Trash (backup)
sudo mv ~/.dropbox ~/.Trash/dropbox.old

# Remove any ACLs (Access Control Lists) from home directory
sudo chmod -N ~

# Move Dropbox helper tools to a backup location
sudo mv /Library/DropboxHelperTools ~/DropboxHelperTools.old

echo "Dropbox permissions reset complete. You may need to restart Dropbox application."

makes no difference.

wow. I just logged in and see that all my files have been deleted. I didn't delete them. Not sure how this could have happened. Is there a way to restore them? It says in the Deleted Files that there are none to restore? what the what?

It says there are "0 bytes of 22.25 GB"

Are you certain that you've logged into the correct Dropbox account that had the files?

Do you see any history on that account on the events page?