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Claude78100's avatar
Claude78100
Explorer | Level 3
3 years ago

Lost all my screenshots in the screenshots folder

Hi, I am using Dropbox basic with 15Gb total capacity and 2,5Gb in use. I just found out that my screenshots folder is empty on my PC (I had thousand of files in there). I also checked on Dropbox o...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Claude78100, sorry to hear about this.

 

If you check your events page, do you see any events related to those files?

 

Keep me posted.

  • Claude78100's avatar
    Claude78100
    Explorer | Level 3
    3 years ago

    Thank you for your quick reply Hannah,
    I checked the events but there is nothing related to the missing files.
    Just to let you know I had all these files last week. I just left my computer on during the long week-end (Friday thru Monday) and this morning I found an empty folder. Same on the Dropbox on the internet.
    I don't know what happened. Nobody was able to touch my computer as I am a hoem office worker.
    Nothing in the trash on my PC.
    Sounds like a failure on Dropbox.
    Shame on me. I am the EMEA Alliance Manager at Quantum Corporation  and I have no backup for my dropbox. On the other hand I never thought I can loose files on my Dropbox.
    Any suggestion will be appreciated
    Thank you
    Kind regards,
    Claude

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      3 years ago
      Claude78100 wrote:

      Sounds like a failure on Dropbox.

      Dropbox can't just delete your files like that. If you're not seeing them on your Events page, either the files never made it to Dropbox's servers, or the deletion happened long enough ago that the event has fallen off the list on the Events page.

      • Claude78100's avatar
        Claude78100
        Explorer | Level 3
        3 years ago

        Dear Rich,
        The files were there last week.
        Difficult to understand what happened. Sounds like a failure on Dropbox
        Thank you
        Kind regards,
        Claude

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