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Claude78100's avatar
Claude78100
Explorer | Level 3
3 years ago

Lost all my screenshots in the screenshots folder

Hi, I am using Dropbox basic with 15Gb total capacity and 2,5Gb in use. I just found out that my screenshots folder is empty on my PC (I had thousand of files in there). I also checked on Dropbox o...
Dropbox Basic
restore
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
Claude78100 wrote:

I just found out that my screenshots folder is empty on my PC (I had thousand of files in there). I also checked on Dropbox on the net. Same thing. I checked the erased files but there is nothing there as well.

If you're not seeing anything in Deleted File, then the files likely can't be recovered. Basic accounts have 30 days of file recovery and there's no way to extend that. Upgrading now wouldn't extend that time for files already deleted.

 

Do you see anything on the Events page about the files being deleted, or even syncing to your account?

  • Claude78100's avatar
    Claude78100
    Explorer | Level 3
    3 years ago

    Dear Rich,
    Thank you for jumping on this one. Nothing in the events. I just replied to Hannah. Don't know if you can see me my reply.
    Looks like it is a filure on Dropbox.
    Kind regards

    Claude

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