Forum Discussion

Claude78100's avatar
Claude78100
Explorer | Level 3
3 years ago

Lost all my screenshots in the screenshots folder

Hi, I am using Dropbox basic with 15Gb total capacity and 2,5Gb in use. I just found out that my screenshots folder is empty on my PC (I had thousand of files in there). I also checked on Dropbox o...
Dropbox Basic
restore
Claude78100's avatar
Claude78100
Explorer | Level 3
3 years ago

Dear Rich,
The files were there last week.
Difficult to understand what happened. Sounds like a failure on Dropbox
Thank you
Kind regards,
Claude

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Claude78100, when you say the files were there last week, it sounds like you're talking about your Dropbox folder, right?

 

However, when was the last time you were able to see these files online, to confirm the app was syncing the changes correctly? 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!