Forum Discussion

raihan ahmed1's avatar
raihan ahmed1
Explorer | Level 3
2 years ago

Lost data after being removed from a team I accidentally joined

Hi, Since 2019 I was using dropbox free version. Last month someone shared some data to me on dropbox and after downloading them I asked him withdraw the sharing but by mistake he suspended my accoun...
dropbox business
restore
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey raihan ahmed1 - sorry to jump in here, but I just wanted to mention that at this point, you'll need to reach out to the team's admin to ask them to convert your account back to an individual one using these steps. 

 

Let us know if you have any other questions. 

raihan ahmed1's avatar
raihan ahmed1
Explorer | Level 3
2 years ago

Hi Walter, my account has been converted to individual account but the data I got only 2.75GB, rest 15GB data is still not visible. How to get them back. My account was not a business or paid account. So, I am seeing only the synced data.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    If you were a part of shares etc. you will need readding to those to get access again - but, you will need enough quota to do so (i.e. you may need to pay for an upgrade)

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!