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Roger Hastings's avatar
Roger Hastings
New member | Level 1
12 months ago
Solved

Missing all files from desktop but I can see them on mobile

I have Dropbox on my desktop computer and mobile, same account. The stored files were the same. Today I went into the desktop version and can't find any of my files or folders, yet they're on my mobi...
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  • Roger Hastings's avatar
    Roger Hastings
    12 months ago

    Thank you, Walter for your time. It was a different account, which I didn't know about. Not sure where it came from but resolved.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Hi Roger Hastings - sorry to hear about your missing files.

Could you let me know the Dropbox desktop app's status as shown in your system tray/menu bar? Are you not seeing your Dropbox folder on your computer or just some of your files?

Also, have you taken a look at your events page to see if you can find any information related to your files there?

As for your account's storage space, you can navigate to your plan tab to see your account's quota. 

Let me know of any updates!

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