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valrama's avatar
valrama
New member | Level 2
6 months ago
Solved

Missing database files and they're not in the deleted files page

Having a bad time with Dropbox this morning; I have raised a customer ticket directly with Dropbox, but wanted to check with the Community as well. My primary use case for Dropbox these days is to ...
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  • Walter's avatar
    Walter
    6 months ago

    Hey from me too valrama - thanks for the additional information there. 

    I'm afraid it's not possible to restore any of those files since they've been permanently deleted on the 3rd of June. 

    I hope this clarifies and please let us know if you have any other questions. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey valrama, thanks for your post on our Community.

Let's see what we can find out about this.

Were these directories shared with other users or non-shared?

Also, aside from the deleted files page, can you also take a look at your events page to see if you can find any events related to the files in question?

Let me know what you find.

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