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valrama's avatar
valrama
New member | Level 2
6 months ago
Solved

Missing database files and they're not in the deleted files page

Having a bad time with Dropbox this morning; I have raised a customer ticket directly with Dropbox, but wanted to check with the Community as well. My primary use case for Dropbox these days is to ...
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  • Walter's avatar
    Walter
    6 months ago

    Hey from me too valrama - thanks for the additional information there. 

    I'm afraid it's not possible to restore any of those files since they've been permanently deleted on the 3rd of June. 

    I hope this clarifies and please let us know if you have any other questions. 

valrama's avatar
valrama
New member | Level 2
6 months ago

Thanks Hannah. Yes the folder in question was shared with my spouse. I looked through the events page, and found this event on 06/06/2025 at 1:35AM for that share folder. I certainly did not do this on purpose... 

 

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Thanks for the update, valrama!

Hmm, is it possible that another member of the folder removed you from it? Perhaps accidentally? The event would show as "you removed your access" in that case too.

Can you also check if you can see the folder here?

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