Take Your Search Game to the Next Level with Dropbox Dash  🚀✨ Curious how it works? Ask us here! 

Forum Discussion

thagen's avatar
thagen
Explorer | Level 4
5 years ago
Solved

Missing Dropbox folders and files

Almost all of my files and folder are missing from my work Dropbox . They are
mostly PDFs from shared folders. I don't see them when I check my deleted. A couple weeks agos I deleted the Dropbox
app on my laptop to make more room on my computer. Any suggestions about how to recover them?

restore
  • Daphne's avatar
    Daphne
    5 years ago

    In this case, I'm afraid you wouldn't be able to restore these as they fall outside of the 30 day window.

     

    It would be expected that the files are no longer available on the server to be restored to your account.

     

    Sorry to be the bearer of bad news here, but please let me know if you have any further questions.

10 Replies

Sort By
Replies have been turned off for this discussion
  • thagen's avatar
    thagen
    Explorer | Level 4
    5 years ago

    Sorry, I meant I don't see them when I check my deleted files.

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hi thagen, I hope you're well today!

     

    Can you check your events page here, to check for any actions related to those missing files?

     

    Also, just to clarify, when you removed Dropbox from your laptop, did you unlink/uninstall the app before deleting the Dropbox folder?

     

    Let me know what you find!

    • thagen's avatar
      thagen
      Explorer | Level 4
      5 years ago

      Thank you! I found one of missing filing on my events page. I think I did not unlink /uninstall the app before deleting the Dropbox folder.

      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Thanks for getting back to me thagen!

         

        It may be that some deletions were synced before the app was removed from the device in this case.

         

        If you're having trouble finding the other files that are missing, I can suggest checking out these steps too.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!