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Missing Dropbox folders and files
Almost all of my files and folder are missing from my work Dropbox . They are
mostly PDFs from shared folders. I don't see them when I check my deleted. A couple weeks agos I deleted the Dropbox
app on my laptop to make more room on my computer. Any suggestions about how to recover them?
In this case, I'm afraid you wouldn't be able to restore these as they fall outside of the 30 day window.
It would be expected that the files are no longer available on the server to be restored to your account.
Sorry to be the bearer of bad news here, but please let me know if you have any further questions.
10 Replies
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Sorry, I meant I don't see them when I check my deleted files.
- Daphne
Dropbox Community Moderator
Thank you! I found one of missing filing on my events page. I think I did not unlink /uninstall the app before deleting the Dropbox folder.
- Daphne
Thanks for getting back to me thagen!
It may be that some deletions were synced before the app was removed from the device in this case.
If you're having trouble finding the other files that are missing, I can suggest checking out these steps too.
Thanks! I have a Basic Dropbox account, so unfortunately I can't try to rewind.Any other suggestions?
Do you have any other suggestions for me?
Yes, I am getting error messages when I try to restore the files. They were deleted in August.
- Daphne
In this case, I'm afraid you wouldn't be able to restore these as they fall outside of the 30 day window.
It would be expected that the files are no longer available on the server to be restored to your account.
Sorry to be the bearer of bad news here, but please let me know if you have any further questions.
Thank you for confirming!
