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klbc8042's avatar
klbc8042
Explorer | Level 3
8 years ago
Solved

missing files and folders when syncing FROM Dropbox TO Desktop on a MAC.

Hi, I am trying to sync files and folders from Dropbox onto my Desktop on a Mac. I have checked for invalid special characters already. I don't think I have selective sync turned ON. (I'm not sure) A...
Delete
desktop
restore
sync
  • Jay's avatar
    Jay
    8 years ago
    The article I posted states the exact steps you need to do. 
     
    I’ll copy them here with the last modified step:
     
    1. Click the Dropbox icon from the system tray or menu bar.
      • On Linux, you may first need to click "↑" (up arrow) to see the Dropbox icon.
    2. Click the gear icon, and then select Preferences
 from the menu.
      • On Linux, you won’t see a gear icon. Just click Preferences.
    3. Click Sync.
    4. Click Selective Sync
 (Linux and Windows) or click Change settings
 (Mac).
    5. A window will appear with a list of all the main folders in your Dropbox folder:
      • The folders with a check next to them are synced to your computer.
    6. Tick/check all folders
    7. When you're done, select OK.
    Let me know how it goes.
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago
Well, since you mentioned you’re not sure about the selective sync settings, could you check them in the Dropbox desktop application and ensure that all the folders are checked?
klbc8042's avatar
klbc8042
Explorer | Level 3
8 years ago

Yes, can you explain how to accomplish that?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago
    The article I posted states the exact steps you need to do. 
     
    I’ll copy them here with the last modified step:
     
    1. Click the Dropbox icon from the system tray or menu bar.
      • On Linux, you may first need to click "↑" (up arrow) to see the Dropbox icon.
    2. Click the gear icon, and then select Preferences
 from the menu.
      • On Linux, you won’t see a gear icon. Just click Preferences.
    3. Click Sync.
    4. Click Selective Sync
 (Linux and Windows) or click Change settings
 (Mac).
    5. A window will appear with a list of all the main folders in your Dropbox folder:
      • The folders with a check next to them are synced to your computer.
    6. Tick/check all folders
    7. When you're done, select OK.
    Let me know how it goes.
    • klbc8042's avatar
      klbc8042
      Explorer | Level 3
      8 years ago

      Thank you! That seems to be the problem. Once I did the above, DropBox tells me I have way more files that are syncing. 

       

      Thanks for you help. 

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