Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Joris-Jornature's avatar
Joris-Jornature
New member | Level 1
11 months ago

Missing folders and Paper docs after migration

For many years I have used Dropbox paper. 

Made hundreds of folders and papers. 
Now I have only 10 or so in my migrated section. 

First of all I had no idea something was about to happen. 
Maybe I missed mails?

I have used paper recently without an issue or a notice that I should do something really quick! 
Now I have no Idea where to find my files. 
I have a folder 'Gemigreerde paper documenten' (Dutch) and there is not even 1% of my files. 

We are working in a team and maybe a college did the migration and I can't see them now?

I find this update very disturbing! 

So dropbox, how can I get them back?
Where are they?

Thanks! 

restore

22 Replies

Replies have been turned off for this discussion
Show More
  • mjweav's avatar
    mjweav
    New member | Level 2
    9 months ago

    Agree, very disturbing, this is terrible customer service, and I have yet to find a solution on how to convert/migrate/restore my thousands of paper documents back to the current paper interface.  Why would you do this without providing advance notice and instructions on how to deal with it.    As a 15 year paid client i expect much better than this. 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!