Forum Discussion

Josh K.7's avatar
Josh K.7
New member | Level 2
11 years ago
Solved

Missing Folders on one PC

I love dropbox!  It's on all of my devices. I've installed the desktop version on a couple of laptops and they sync all of the folders and files like the PC version does, however my main computer is ...
  • Karina's avatar
    Karina
    8 years ago

    Hey Josh K.7 glad to hear you got that sorted! :grin:

     

    For everyone else who still might be experiencing issues with this, I'm adding a checklist of things to go through and make sure are running the way they're supposed to, to ensure that all of your Dropbox files sync locally and are availalbe in your Dropbox folder on the desktop:

     

    • Ensure you're always running the latest stable build of the Dropbox desktop app, to keep up with better performance of the application [https://www.dropboxforum.com/t5/Desktop-client-builds/bd-p/101003016]

    • Regarding desktop app performance, does the app appear to be up-to-date and running? Check what the sync status indicates :arrows_counterclockwise: :white_check_mark: 

    • Ensure that all folders are able to sync to your device and that they don't fall under the category of files with incompatible file characters. Check out this article for more detail: Why aren't certain files on one computer syncing to another?

      - You can use Dropbox's "Bad Files Check" webpage to determine which files are not syncing due to incompatibilities:

      https://www.dropbox.com/bad_files_check

    • Finally, ensure that ALL folders you want to be availalbe on your Desktop app are checked ☑️ in the Selective Sync settings, so you know for certain that they will sync down to your Dropbox folder.

      - To access this Settings 
      Click the Dropbox icon from the system tray.
      - Click the gear icon and select Preferences... from the menu.
      - Click Sync.
      - Click Selective Sync...
       

       

     

    Hope this info helps you all out, and you're able to get your files synced and availalbe in your Dropbox folder. 

     

    Wishing everyone a great day! 

     

    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!