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AdH7's avatar
AdH7
New member | Level 2
2 months ago

Modifications on file from Dropbox account A don't show up on Dropbox account B

If I open a file of the same account of dropbox with the USER 1 (Destock), and I modified the file, and then, I close the file. Now, I open the same file, with the USER 2, (online) I see that the modifications made by USER 1 are not made in the file !!!

Can anybody help me?
Thanks in advance

2 Replies

  • Dell_Dropbox's avatar
    Dell_Dropbox
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey there, welcome back to the community AdH7​ 

    In this scenario, what method is user 1 using to access Dropbox, and have you confirmed that things are syncing correctly?

    Also, what method is user 2 using to access Dropbox, and have you checked their syncing status as well?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 months ago

    In addition to Dell's questions, is this a single Dropbox account that two people are sharing (which would be against the terms of use), or does each person have their own account and you're sharing a folder between the two accounts?

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