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Nanavirginnia 's avatar
Nanavirginnia
Helpful | Level 5
8 months ago
Solved

Most of my files are missing from Dropbox. I can only see the more recent ones.

Recently I was looking for a file and discovered all my files have disappeared except a few created very recently.   What can I do to find them and restore to my account. Thanks 
File access
restore
  • Nancy's avatar
    Nancy
    7 months ago

    Hi from me as well, @Nanavirginnia! 

    To have a clear image of what may be happening, can you please check your old iPad and let me know if you can see all of your missing files in your Dropbox mobile app there? We’ll look into this further after that.

    As for your previous posts on the forum, you can try clicking on the three dots next to the post you wish to delete. Are you able to remove the ones you want that way?

    Let me know.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
8 months ago
Nanavirginnia wrote:

Recently I was looking for a file and discovered all my files have disappeared except a few created very recently.

Check your Events page and your Deleted Files.

  • Nanavirginnia 's avatar
    Nanavirginnia
    Helpful | Level 5
    8 months ago

    Thanks tried that

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      8 months ago

      And nothing shows on there at all? 

      How long ago did you last use the account?

      • Nanavirginnia 's avatar
        Nanavirginnia
        Helpful | Level 5
        8 months ago

        Hi Mark.   I USE DROPBOX EVERY DAY.   I was looking for a file and noticed NONE OF MY PREVIOUS FILES FOR PAST 4 PLUS YEARS were THERE  Only files there now are recent ones like in last week.  BTW i just noticed all these comments because I’ve never accessed community before.  But you seem to be more focused on my problem.   I DID NOT DELETE MY FILES.  Maybe I need another APP because these files are very important as are everyone’s    And i cannot go through this again, AND AS ARE EVERYONE’S THERE IS NO WAY TO RECREATE THEM.  After all that’s why we use apps like this one as I definitely depend on my files being there, right.   Hopefully you can help me.  (How do I get a ticket number since they never gave me one

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