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Most of my files are missing from Dropbox. I can only see the more recent ones.
Recently I was looking for a file and discovered all my files have disappeared except a few created very recently. What can I do to find them and restore to my account. Thanks
Hi from me as well, @Nanavirginnia!
To have a clear image of what may be happening, can you please check your old iPad and let me know if you can see all of your missing files in your Dropbox mobile app there? We’ll look into this further after that.
As for your previous posts on the forum, you can try clicking on the three dots next to the post you wish to delete. Are you able to remove the ones you want that way?
Let me know.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey Sandra YVR - sorry to hear about this.
Since you're already in contact with our support team, could you share your ticket ID so that we can look it up in our system as well?
As for your support options, you can have a look here.
While we're at it, please let me know if you have any additional questions.
I offered to pay for an account, instead of Basic, for efficient service, but was advised just to wait since the ticket was reactivated. I'm a bit panic'd as it is tax time.
- Hannah
Hey YVR 25, thanks for the ticket number and additional info.
From what I can see, that particular ticket was closed, however, I do see that you're already in contact with a member of our social media team and they've opened another ticket for you.
So, to avoid having multiple posts and tickets for the same issue which would only lead to confusion, I would suggest continuing with our colleague on that new ticket, to get a faster resolution.
