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Nanavirginnia 's avatar
Nanavirginnia
Helpful | Level 5
8 months ago
Solved

Most of my files are missing from Dropbox. I can only see the more recent ones.

Recently I was looking for a file and discovered all my files have disappeared except a few created very recently.   What can I do to find them and restore to my account. Thanks 
File access
restore
  • Nancy's avatar
    Nancy
    7 months ago

    Hi from me as well, @Nanavirginnia! 

    To have a clear image of what may be happening, can you please check your old iPad and let me know if you can see all of your missing files in your Dropbox mobile app there? We’ll look into this further after that.

    As for your previous posts on the forum, you can try clicking on the three dots next to the post you wish to delete. Are you able to remove the ones you want that way?

    Let me know.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hey Sandra YVR - sorry to hear about this. 

Since you're already in contact with our support team, could you share your ticket ID so that we can look it up in our system as well?

As for your support options, you can have a look here.

While we're at it, please let me know if you have any additional questions.

Nanavirginnia 's avatar
Nanavirginnia
Helpful | Level 5
8 months ago

Was never assigned ticket number just told to go directly to community.  I have a related problem.  Somehow it’s also using another email i have.  But i havent used the second email in over a year.  I never used the second one ending in tds.com but noticed it use somewhere

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