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Most of my files are missing from Dropbox. I can only see the more recent ones.
Recently I was looking for a file and discovered all my files have disappeared except a few created very recently. What can I do to find them and restore to my account. Thanks
Hi from me as well, @Nanavirginnia!
To have a clear image of what may be happening, can you please check your old iPad and let me know if you can see all of your missing files in your Dropbox mobile app there? We’ll look into this further after that.
As for your previous posts on the forum, you can try clicking on the three dots next to the post you wish to delete. Are you able to remove the ones you want that way?
Let me know.
Hi Mark. I USE DROPBOX EVERY DAY. I was looking for a file and noticed NONE OF MY PREVIOUS FILES FOR PAST 4 PLUS YEARS were THERE Only files there now are recent ones like in last week. BTW i just noticed all these comments because I’ve never accessed community before. But you seem to be more focused on my problem. I DID NOT DELETE MY FILES. Maybe I need another APP because these files are very important as are everyone’s And i cannot go through this again, AND AS ARE EVERYONE’S THERE IS NO WAY TO RECREATE THEM. After all that’s why we use apps like this one as I definitely depend on my files being there, right. Hopefully you can help me. (How do I get a ticket number since they never gave me one
Just noticed I’ve been replying to myself. So here is more information
I’m saving everything to ms word right now until this is resolved. BTW the email associated with my Dropbox ends in gmail.com
- Hannah
Dropbox Community Moderator
Hey Nanavirginnia , you mentioned that you have another Dropbox account under a different email address.
Can you open another web browser or a private browsing window to login to that account and see what you can find there?
Perhaps there's been a mix-up and you'll find your missing files there.
Let me know what you find.
Well great minds and all that—-i just happened to check my other ipad and discovered the files were lagging behind others that did transfer. . Apparently when i recently bought my ipad air m2 and transferred everything to it from my ipad 9 some things did not transfer. DB files happened to be one
so now my question is how do i EASILY send these left behind files to new ipad? I discover every week, other things that didn’t transfer when i did a complete TRANSFER EVERYTHING process.
your continued support is appreciated.Did you understand my email 2 days ago? That i found my files on same account on my previous ipad THAT SHOULD HAVE TRANSFERRED when i set up new ipad. Yesterday i upgraded to plus temporarily to make transferring my files from old ipad to new current one Can’t understand why they didn’t transfer when i set up new ipad and transferred everything
I’ve advised you and rich several times that i don’t know how to delete multiple requests for same thing. You can probably do it for me, right?
i only know how to save files to DB. Thanks for your help
