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Most of my files are missing from Dropbox. I can only see the more recent ones.
Recently I was looking for a file and discovered all my files have disappeared except a few created very recently. What can I do to find them and restore to my account. Thanks
Hi from me as well, @Nanavirginnia!
To have a clear image of what may be happening, can you please check your old iPad and let me know if you can see all of your missing files in your Dropbox mobile app there? We’ll look into this further after that.
As for your previous posts on the forum, you can try clicking on the three dots next to the post you wish to delete. Are you able to remove the ones you want that way?
Let me know.
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey Nanavirginnia , you mentioned that you have another Dropbox account under a different email address.
Can you open another web browser or a private browsing window to login to that account and see what you can find there?
Perhaps there's been a mix-up and you'll find your missing files there.
Let me know what you find.
Well great minds and all that—-i just happened to check my other ipad and discovered the files were lagging behind others that did transfer. . Apparently when i recently bought my ipad air m2 and transferred everything to it from my ipad 9 some things did not transfer. DB files happened to be one
so now my question is how do i EASILY send these left behind files to new ipad? I discover every week, other things that didn’t transfer when i did a complete TRANSFER EVERYTHING process.
your continued support is appreciated.
Did you understand my email 2 days ago? That i found my files on same account on my previous ipad THAT SHOULD HAVE TRANSFERRED when i set up new ipad. Yesterday i upgraded to plus temporarily to make transferring my files from old ipad to new current one Can’t understand why they didn’t transfer when i set up new ipad and transferred everything
I’ve advised you and rich several times that i don’t know how to delete multiple requests for same thing. You can probably do it for me, right?
i only know how to save files to DB. Thanks for your help
- Nancy
Hi from me as well, @Nanavirginnia!
To have a clear image of what may be happening, can you please check your old iPad and let me know if you can see all of your missing files in your Dropbox mobile app there? We’ll look into this further after that.
As for your previous posts on the forum, you can try clicking on the three dots next to the post you wish to delete. Are you able to remove the ones you want that way?
Let me know.
- Rich
Super User II
Can’t understand why they didn’t transfer when i set up new ipad and transferred everything
When you replace an iPad and you transfer everything to the new one, your Dropbox files do not transfer. This is because the files don't exist on the iPad. The Dropbox app just lets you see the files that are in your account online. Files are not actually stored on the device, unless you mark them as available offline), and even then they wouldn't transfer to a new device. Instead, you would just install the Dropbox app on the new device and sign in with the same account you used on the old device. Everything would be the same if you're using the same account.
Hi Nancy
i have no way to tell if all my files are on my old iPad. But there are a lot showing up
as for deleting the duplicate posts i dont know where to find all my posts on this subject so i can delete them, WHILE KEEPING THE CURRENT post people are replying to
please advise. Thanks
- Rich
as for deleting the duplicate posts i dont know where to find all my posts on this subject so i can delete them
Don't worry about that. There's no need.
Please mark my post as solved. Everything finally shows up on all devices. Thanks to all who helped me
- Hannah
Thanks for the update, Nanavirginnia !
I'm glad to hear that.
If you come across any other issues, let us know.
Have a great weekend!
- Theresa
Community Manager
Hi Nanavirginnia and welcome back to the Dropbox Community. I am glad to see you got everything sorted and you located your files.
Thanks for returning to let us know you've got it sorted 😉, it's people like you who keep our Community so vibrant.I’m Theresa, by the way, and you’ll likely spot me around the Community 👩💻. I genuinely love connecting with our members and discovering how they use Dropbox in their everyday lives 💙.
If you’re up for it, I’d love to hear how you make the most of Dropbox 💡. Who knows, you might just inspire some cool tips we can share with others or even spark ideas for our internal team 🤗.
T 😺 (Dropbox Community Manager)
