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Solved
Most of my files are missing from Dropbox. I can only see the more recent ones.
Recently I was looking for a file and discovered all my files have disappeared except a few created very recently. What can I do to find them and restore to my account. Thanks
Hi from me as well, @Nanavirginnia!
To have a clear image of what may be happening, can you please check your old iPad and let me know if you can see all of your missing files in your Dropbox mobile app there? Weâll look into this further after that.
As for your previous posts on the forum, you can try clicking on the three dots next to the post you wish to delete. Are you able to remove the ones you want that way?
Let me know.
Did you understand my email 2 days ago? That i found my files on same account on my previous ipad THAT SHOULD HAVE TRANSFERRED when i set up new ipad. Yesterday i upgraded to plus temporarily to make transferring my files from old ipad to new current one Canât understand why they didnât transfer when i set up new ipad and transferred everything
Iâve advised you and rich several times that i donât know how to delete multiple requests for same thing. You can probably do it for me, right?
i only know how to save files to DB. Thanks for your help
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHi from me as well, @Nanavirginnia!
To have a clear image of what may be happening, can you please check your old iPad and let me know if you can see all of your missing files in your Dropbox mobile app there? Weâll look into this further after that.
As for your previous posts on the forum, you can try clicking on the three dots next to the post you wish to delete. Are you able to remove the ones you want that way?
Let me know.
Hi Nancy
i have no way to tell if all my files are on my old iPad. But there are a lot showing up
as for deleting the duplicate posts i dont know where to find all my posts on this subject so i can delete them, WHILE KEEPING THE CURRENT post people are replying to
please advise. Thanks
- Rich
Super User II
as for deleting the duplicate posts i dont know where to find all my posts on this subject so i can delete them
Don't worry about that. There's no need.
Please mark my post as solved. Everything finally shows up on all devices. Thanks to all who helped me
- Hannah
Thanks for the update, Nanavirginnia â!
I'm glad to hear that.
If you come across any other issues, let us know.
Have a great weekend!
- Theresa
Community Manager
Hi Nanavirginnia âand welcome back to the Dropbox Community. I am glad to see you got everything sorted and you located your files.
Thanks for returning to let us know you've got it sorted đ, it's people like you who keep our Community so vibrant.Iâm Theresa, by the way, and youâll likely spot me around the Community đ©âđ». I genuinely love connecting with our members and discovering how they use Dropbox in their everyday lives đ.
If youâre up for it, Iâd love to hear how you make the most of Dropbox đĄ. Who knows, you might just inspire some cool tips we can share with others or even spark ideas for our internal team đ€.
T đș (Dropbox Community Manager)
