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Nanavirginnia 's avatar
Nanavirginnia
Helpful | Level 5
8 months ago
Solved

Most of my files are missing from Dropbox. I can only see the more recent ones.

Recently I was looking for a file and discovered all my files have disappeared except a few created very recently.   What can I do to find them and restore to my account. Thanks 
File access
restore
  • Nancy's avatar
    Nancy
    7 months ago

    Hi from me as well, @Nanavirginnia! 

    To have a clear image of what may be happening, can you please check your old iPad and let me know if you can see all of your missing files in your Dropbox mobile app there? We’ll look into this further after that.

    As for your previous posts on the forum, you can try clicking on the three dots next to the post you wish to delete. Are you able to remove the ones you want that way?

    Let me know.

Nanavirginnia 's avatar
Nanavirginnia
Helpful | Level 5
7 months ago

Did you understand my email 2 days ago? That i found my files on same account on my previous ipad THAT SHOULD HAVE TRANSFERRED when i set up new ipad.  Yesterday i upgraded to plus temporarily to make transferring my files from old ipad to new current one   Can’t understand why they didn’t transfer when i set up new ipad and transferred everything

I’ve advised you and rich several times that i don’t know how to delete multiple requests for same thing.   You can probably do it for me, right?

i only know how to save files to DB.   Thanks for your help 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
7 months ago
Nanavirginnia wrote:

Can’t understand why they didn’t transfer when i set up new ipad and transferred everything

When you replace an iPad and you transfer everything to the new one, your Dropbox files do not transfer. This is because the files don't exist on the iPad. The Dropbox app just lets you see the files that are in your account online. Files are not actually stored on the device, unless you mark them as available offline), and even then they wouldn't transfer to a new device. Instead, you would just install the Dropbox app on the new device and sign in with the same account you used on the old device. Everything would be the same if you're using the same account.

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