Forum Discussion

--amanda--'s avatar
--amanda--
Helpful | Level 6
3 years ago

Moving a folder with many files in Dropbox fails all the time

Dear all,   If I post a duplicate question, I apologize. I could not find a similar problem/solution.   I have a folder in Dropbox with about 7000 files in it. I tried to move this folder to anot...
desktop
edit
Organize
Web
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi --amanda--, let's jump right into this! 

 

You mentioned that when you did that, your app got stuck. Can you clarify the app's precise syncing status at the moment? Is it still stuck? 

 

While we're at it, can you also locate your little Dropbox icon, on your menu bar, next to your WiFi, and tell me the version of the desktop app that you have installed on the device? 

 

Also, have you repeated the process, using the app, or a different browser altogether? 

 

Let me know more, and we'll take it from there!

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