Forum Discussion

dropitlikeitshot1's avatar
dropitlikeitshot1
Helpful | Level 7
12 months ago

Moving files on my desktop to the trash deletes them immediately instead.

I am running Dropbox Backup. On MacOS, when I drag a file on my desktop to the trash, it is deleted automatically. In other words, it does not appear in the trash in case I want to recover it later. I get a warning that says "This item will be deleted immediately. You can't undo this action."

When the same file is in any other folder or location on my computer besides the Desktop, and I drag it to the trash, the behavior is normal - the files goes into the trash where I can see it and recover it if need be.

I am running Dropbox Backup on Sequoia 15.2 on a 2020 M1 Macbook Air.

Any thoughts?

21 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 days ago

    Hey paleshadow691!

    I just sent you an email in order for us to investigate further. Reply back to me, and we'll take it from there.

    Thanks!

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