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Questions13's avatar
Questions13
Helpful | Level 5
2 years ago
Solved

Moving files out of Dropbox now defaults to the 'copy' function

Starting sometime this week, whenever I try to move a file out of my Dropbox to another location on the same drive, it will default to 'copy' and leave the original still in Dropbox. This duplication...
Delete
desktop
Dropbox Basic
Organize
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    Thanks for your patience while we looked into this. This change in behavior was the result of a change by Microsoft. Dragging a folder out of a root sync folder now defaults to the copy function on Windows 11. This change is not limited to Dropbox, but any root sync folder.

     

    As a workaround, shift+click and drag will allow the expected cut + paste or "move folder" functionality.

     

    Regards,

    Ben

Resting Book Face's avatar
Resting Book Face
Explorer | Level 4
2 years ago

I've noticed in the past week that whenever I move a file into or out of Dropbox, it leaves a copy on my computer or in Dropbox. It used to just move the file, not copy it. I have to manually remove the copied file so that I don't have to worry about version control. Anyone else having this issue and/or know how to turn it off?

BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
2 years ago

Hi Everybody,

 

I wanted to let everyone know that we are still actively investigating. I have no news at the moment, but we're still looking into it, and I'll provide an update here when I have more information to share!

 

Thanks,

Ben

  • benv's avatar
    benv
    Explorer | Level 3
    2 years ago

    I'm having the same issue.  Moving from desktop to other folders on the same drive results in a copy.  Original file remains on the desktop.

  • jstrmac's avatar
    jstrmac
    Helpful | Level 5
    2 years ago

    Status update on this?  Dropbox has to realize this is a real issue by now???

  • OSHBOY's avatar
    OSHBOY
    New member | Level 2
    2 years ago

    Any update on this? - It is such a pain!

    • BenDBX's avatar
      BenDBX
      Icon for Community Manager rankCommunity Manager
      2 years ago

      Hi Everybody,

       

      Thanks for your patience while we looked into this. This change in behavior was the result of a change by Microsoft. Dragging a folder out of a root sync folder now defaults to the copy function on Windows 11. This change is not limited to Dropbox, but any root sync folder.

       

      As a workaround, shift+click and drag will allow the expected cut + paste or "move folder" functionality.

       

      Regards,

      Ben

      • cheryls711's avatar
        cheryls711
        Explorer | Level 3
        2 years ago
        So this is it? That is such a pain. I think I'm going to look into other options if there's no other solution.

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