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Annakana's avatar
Annakana
New member | Level 1
2 years ago

My account deleted after 10 years with no warning

Hello— I have used my account since I’m 13 years old , I am currently 28! I log into the app often to reminisce on pictures and files etc.  I was randomly logged out and when I went to log in told ...
account access
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Dropbox Basic
Annakana's avatar
Annakana
New member | Level 1
10 months ago

I don’t recall receiving any warnings or emails about this, and I find it quite concerning. I regularly check my emails and use Dropbox often, so I’m struggling to understand how I could have missed any notifications. Is there absolutely no way to recover the files? Also, could you advise me on how I can escalate this further?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey Annakana, if the account got deleted, then there's not much that can be done, I'm afraid.

    But can you please search your email account for emails from Dropbox, to see if you can find anything that would give us some clues as to what happened?

    Also, to confirm, what exactly did you see when you tried to login to your account before?

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