Forum Discussion

isharrr's avatar
isharrr
New member | Level 1
10 months ago

My account got deleted by accident. Can I restore it?

Good evening! I have a major issue which is my account has been accidentally deleted without my permission In the last 24 hours and I’ve only found out this morning. I had loads and loads of importan...
account access
Delete
restore
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey isharrr let's jump right into this!

Would you be able to share some additional context in regards to the deletion? I'm guessing these were the steps that you followed in order to delete your Dropbox, right? 

Is it possible that your account was deleted due to inactivity? 

In both cases, keep in mind that it’s not possible to restore your account, or any files that were previously saved in it. 

If you had the desktop app installed on your device you can double check whether you still have access to your old Dropbox folder, so that you can locate your content that way.

Hope this helps a bit.

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