Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester here.
Forum Discussion
usernameusername123
2 years agoExplorer | Level 4
I Accidently Deleted the Account Associated With My Work HelloFax/Dropbox Fax Account
I paired down my email acounts, I had three I was using daily. The email account I used for the hellofax / dropbox fax account was a gmail account and I removed gmail from that google account, thinking I could add it again if needed. I completely forgot to change the email with the hf/dp account first. I would log in using google; not a username / password. When I removed gmail from my google account it required a new email to be used with the account, which can't be a gmail account since I removed that service. SOOOOOOOOOOOOOOOO when I go to login via the google link it does not recognize the email address. I never had a password and since gmail is removed won't get a reset email though technically it should work to add the gmail service back again but it's not working ... ! It says, sorry we can't finish this task right now. This fax account has lots and lots of important faxes and the fax number is used for my work. I know there are faxes there waiting and I need to send some. I emailed support but have not heard back; I had to list the new email address since the other one is no longer. I am very nervous
Update! I was able to add gmail back to the google account; and logged in here with that account. And I got in! Phew! Thanks for quick response
6 Replies
Replies have been turned off for this discussion
- Jay2 years ago
Dropbox Community Moderator
Hi usernameusername123, thanks for bringing this to our attention.
Do you have the ticket ID from when you contacted the support team to locate it on our system?
This will help me to assist further!
- usernameusername1232 years agoExplorer | Level 4
Thank you Jay let me look for it one sec, I probably took a screenshot hold on
- usernameusername1232 years agoExplorer | Level 4
Ugh I can't find it, will have to resubmit and will come back and reply with ticket number
Thank you!!!!!
- usernameusername1232 years agoExplorer | Level 4
It doesn't give a ticket number, only says it was submitted successfully; here is the screenshot
- usernameusername123take22 years agoNew member | Level 2
Update! I was able to add gmail back to the google account; and logged in here with that account. And I got in! Phew! Thanks for quick response
- Rafuchoropeza2 years agoNew member | Level 2How did you recover the account? What did you do?
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
Need More Support
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!