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AbbyBratlien's avatar
AbbyBratlien
New member | Level 1
12 months ago

My account was deactivated, and now I can't access my wedding photos

Due to inactivity, Dropbox removed my acct and ALL of my wedding photos were in there! I am in tears right now, because I can't find a single way to contact customer support and I am stuck in this cy...
account access
restore
Rich's avatar
Rich
Icon for Super User II rankSuper User II
12 months ago
AbbyBratlien wrote:

Due to inactivity, Dropbox removed my acct and ALL of my wedding photos were in there! ... I will literally pay whatever I have to ...

Unfortunately, if your account was deleted due to inactivity, there's no way to recover the content that was previously in the account.

Did you receive emails warning you that the files would be deleted? Dropbox sends multiple emails before they take action.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

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