Forum Discussion

AbbyBratlien's avatar
AbbyBratlien
New member | Level 1
12 months ago

My account was deactivated, and now I can't access my wedding photos

Due to inactivity, Dropbox removed my acct and ALL of my wedding photos were in there! I am in tears right now, because I can't find a single way to contact customer support and I am stuck in this cy...
account access
restore
Mark's avatar
Mark
Icon for Super User II rankSuper User II
12 months ago
AbbyBratlien wrote:

I didn't know that they did this after a period of time not being in your account. 

Unfortunately they do send multiple emails over many many months saying they do this. 

Its not possible to restore or recover after an account is removed I'm afraid. 

Could you possibly contact the photographer and see if they still have them?

Links: https://help.dropbox.com/account-access/delete-account

https://help.dropbox.com/account-access/email-about-inactive-account 

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