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nitinsirsat's avatar
nitinsirsat
Explorer | Level 3
1 year ago
Solved

My account was deleted, even though it hasn't been inactive for more than a year.

My account was deleted due to the inactivity of my account [personal information removed per the Community's Guidelines] but the last time i was log in was on May 19, 2023, at 3:51 pm (IST). Now I am...
account access
restore
  • Jay's avatar
    Jay
    1 year ago

    Hi nitinsirsat, thanks for bringing this to our attention.

     

    If your account was deactivated due to inactivity, this means it wouldn't be possible to recover the account or the data within.

     

    Given that you're able to create a new account with the same email, this means that the previous account is no longer available.

     

    I'm sorry I can't be more helpful on this matter.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi nitinsirsat, thanks for bringing this to our attention.

 

If your account was deactivated due to inactivity, this means it wouldn't be possible to recover the account or the data within.

 

Given that you're able to create a new account with the same email, this means that the previous account is no longer available.

 

I'm sorry I can't be more helpful on this matter.

  • nitinsirsat's avatar
    nitinsirsat
    Explorer | Level 3
    1 year ago

    But as per the rule, i login with in 365 days ago. I have a screenshot of my activity. Before 1 year is complete how can my account be deleted?

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Hey nitinsirsat, would you mind clarifying when was the last time you accessed your account and when did you try to log-in again this time around? 

      • nitinsirsat's avatar
        nitinsirsat
        Explorer | Level 3
        1 year ago

        Hello,

        Please check the screenshot of my last login i was log in on 19th May 2023. Hope you will understand.

         

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