Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

TAJPHOTO's avatar
TAJPHOTO
Explorer | Level 4
1 year ago
Solved

This account has been marked as inactive

Dear Dropbox Support Team,

I hope this message finds you well.

I recently signed in to my Dropbox account on another device and activated two-factor verification. Unfortunately, I did not notice the email confirmation sent during this process, and my account has been marked as inactive.

Could you please assist me in reactivating my account? I apologize for any confusion and appreciate your help in resolving this matter.

Thank you for your attention.

 

account access
security
  • Walter's avatar
    Walter
    1 year ago

    Hey TAJPHOTO - thanks for the nudge on this.

     

    We've passed your comments on to the team and you should be getting a reply on your open ticket soon.

     

    Let us know if you have anything else to add in the meantime. 

9 Replies

Replies have been turned off for this discussion
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    1 year ago

    If you sign in again you will be able to reactivate it however the data within the account which was removed is not recoverable I'm afraid. 

     

    As the email says about inactivity, it is wiped if accounts are not reactivated. 

  • TAJPHOTO's avatar
    TAJPHOTO
    Explorer | Level 4
    1 year ago

    when i log in showing only this messege

    This account has been marked as inactive

  • TAJPHOTO's avatar
    TAJPHOTO
    Explorer | Level 4
    1 year ago

     

    my ticket 24336513

    You can add a response by replying to this email. Please be sure to reply with the same email address that you used to originally contact us.

    this is my ticket

     

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    1 year ago

    If you have logged a ticket Dropbox will get back to you shortly 🙂

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hi TAJPHOTO, sorry to hear about that! 

     

    I was able to locate your ticket number reference, and an agent will be with you as soon as possible.

     

    Thank you for your patience! 

  • TAJPHOTO's avatar
    TAJPHOTO
    Explorer | Level 4
    1 year ago

    Dear Dropbox Support Team,

    Thank you for your response regarding the recent issue with my account. I greatly appreciate your assistance so far.

    There are some very important photos stored in the account that I need access to as soon as possible. I kindly request you to prioritize reactivating the account at your earliest convenience.

    I truly appreciate your help and understanding in this matter. Thank you once again for your support.

    Sincerely,
    Taj

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey TAJPHOTO - thanks for the nudge on this.

     

    We've passed your comments on to the team and you should be getting a reply on your open ticket soon.

     

    Let us know if you have anything else to add in the meantime. 

About Security and Permissions

Find answers to your questions about Dropbox account security and permissions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!