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nitinsirsat's avatar
nitinsirsat
Explorer | Level 3
12 months ago

My account was deleted, even though it hasn't been inactive for more than a year.

My account was deleted due to the inactivity of my account [personal information removed per the Community's Guidelines] but the last time i was log in was on May 19, 2023, at 3:51 pm (IST). Now I am trying to log in with my email id it shows create an account and I am created with the same email. but my files are lost. Please let me how to restore it. I have also shared a Screenshot of the last login email.

Account Access
restore

12 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi nitinsirsat, thanks for bringing this to our attention.

     

    If your account was deactivated due to inactivity, this means it wouldn't be possible to recover the account or the data within.

     

    Given that you're able to create a new account with the same email, this means that the previous account is no longer available.

     

    I'm sorry I can't be more helpful on this matter.

    • nitinsirsat's avatar
      nitinsirsat
      Explorer | Level 3
      12 months ago

      But as per the rule, i login with in 365 days ago. I have a screenshot of my activity. Before 1 year is complete how can my account be deleted?

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Hey nitinsirsat, would you mind clarifying when was the last time you accessed your account and when did you try to log-in again this time around? 

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