My account was deleted, even though it hasn't been inactive for more than a year.

Hi nitinsirsat, thanks for bringing this to our attention.

If your account was deactivated due to inactivity, this means it wouldn't be possible to recover the account or the data within.

Given that you're able to create a new account with the same email, this means that the previous account is no longer available.

I'm sorry I can't be more helpful on this matter.

But as per the rule, i login with in 365 days ago. I have a screenshot of my activity. Before 1 year is complete how can my account be deleted?

Hey nitinsirsat, would you mind clarifying when was the last time you accessed your account and when did you try to log-in again this time around? 

Hello,

Please check the screenshot of my last login i was log in on 19th May 2023. Hope you will understand.

Hey nitinsirsat, thanks for the info! 

Did you -at any point- receive an email informing you about the status of your account? Feel free to check your spam/junk folder too. 

Thank for your response.

I am checked all folders no any email received.

In that case, can I send you an email in order for us to have a closer look into this nitinsirsat? 

Sure

Once an account is removed as its deactivated its not possible to recover. There is a possibility that the dates of inactivity do not exactly match up to 12 months, but, you are sent multiple email reminders that it will occur.

Hey nitinsirsat. Please check your email address, and reply to me when you can. I’ll be waiting for your response.