Your workflow is unique 👨💻 - tell us how you use Dropbox here.
Forum Discussion
Solved
My account was deleted, even though it hasn't been inactive for more than a year.
My account was deleted due to the inactivity of my account [personal information removed per the Community's Guidelines] but the last time i was log in was on May 19, 2023, at 3:51 pm (IST). Now I am trying to log in with my email id it shows create an account and I am created with the same email. but my files are lost. Please let me how to restore it. I have also shared a Screenshot of the last login email.
Hi nitinsirsat, thanks for bringing this to our attention.
If your account was deactivated due to inactivity, this means it wouldn't be possible to recover the account or the data within.
Given that you're able to create a new account with the same email, this means that the previous account is no longer available.
I'm sorry I can't be more helpful on this matter.
12 Replies
Replies have been turned off for this discussion
- Jay
Dropbox Community Moderator
Hi nitinsirsat, thanks for bringing this to our attention.
If your account was deactivated due to inactivity, this means it wouldn't be possible to recover the account or the data within.
Given that you're able to create a new account with the same email, this means that the previous account is no longer available.
I'm sorry I can't be more helpful on this matter.
But as per the rule, i login with in 365 days ago. I have a screenshot of my activity. Before 1 year is complete how can my account be deleted?
- Megan
Hey nitinsirsat, would you mind clarifying when was the last time you accessed your account and when did you try to log-in again this time around?
Hello,
Please check the screenshot of my last login i was log in on 19th May 2023. Hope you will understand.
- Megan
Hey nitinsirsat, thanks for the info!
Did you -at any point- receive an email informing you about the status of your account? Feel free to check your spam/junk folder too.
Thank for your response.
I am checked all folders no any email received.
- Megan
In that case, can I send you an email in order for us to have a closer look into this nitinsirsat?
Sure
- Mark
Super User II
Once an account is removed as its deactivated its not possible to recover. There is a possibility that the dates of inactivity do not exactly match up to 12 months, but, you are sent multiple email reminders that it will occur.
- Nancy
Hey nitinsirsat. Please check your email address, and reply to me when you can. I’ll be waiting for your response.
