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nitinsirsat's avatar
nitinsirsat
Explorer | Level 3
1 year ago
Solved

My account was deleted, even though it hasn't been inactive for more than a year.

My account was deleted due to the inactivity of my account [personal information removed per the Community's Guidelines] but the last time i was log in was on May 19, 2023, at 3:51 pm (IST). Now I am...
account access
restore
  • Jay's avatar
    Jay
    1 year ago

    Hi nitinsirsat, thanks for bringing this to our attention.

     

    If your account was deactivated due to inactivity, this means it wouldn't be possible to recover the account or the data within.

     

    Given that you're able to create a new account with the same email, this means that the previous account is no longer available.

     

    I'm sorry I can't be more helpful on this matter.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey nitinsirsat, would you mind clarifying when was the last time you accessed your account and when did you try to log-in again this time around? 

nitinsirsat's avatar
nitinsirsat
Explorer | Level 3
1 year ago

Hello,

Please check the screenshot of my last login i was log in on 19th May 2023. Hope you will understand.

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey nitinsirsat, thanks for the info! 

     

    Did you -at any point- receive an email informing you about the status of your account? Feel free to check your spam/junk folder too. 

    • nitinsirsat's avatar
      nitinsirsat
      Explorer | Level 3
      1 year ago

      Thank for your response.

      I am checked all folders no any email received.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        In that case, can I send you an email in order for us to have a closer look into this nitinsirsat? 

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