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nitinsirsat's avatar
nitinsirsat
Explorer | Level 3
2 years ago

My account was deleted, even though it hasn't been inactive for more than a year.

My account was deleted due to the inactivity of my account [personal information removed per the Community's Guidelines] but the last time i was log in was on May 19, 2023, at 3:51 pm (IST). Now I am...
account access
restore
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Once an account is removed as its deactivated its not possible to recover. There is a possibility that the dates of inactivity do not exactly match up to 12 months, but, you are sent multiple email reminders that it will occur.

  • nitinsirsat's avatar
    nitinsirsat
    Explorer | Level 3
    2 years ago

    Dear Mark,

     

    What will be next? I am sure that I logged in before 1 year.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago
    nitinsirsat wrote:

    Dear Mark,

     

    What will be next? I am sure that I logged in before 1 year.

    If an account has been deleted for inactivity it hasnt been accessed in a year - or accessed after Dropbox sent the multiple emails (over 3 months) saying it would be deleted. 

     

    In that case the data isnt recoverable. 

     

    If you log in again using the same details and the account is empty the data is lost. 

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