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nitinsirsat's avatar
nitinsirsat
Explorer | Level 3
1 year ago
Solved

My account was deleted, even though it hasn't been inactive for more than a year.

My account was deleted due to the inactivity of my account [personal information removed per the Community's Guidelines] but the last time i was log in was on May 19, 2023, at 3:51 pm (IST). Now I am...
account access
restore
  • Jay's avatar
    Jay
    1 year ago

    Hi nitinsirsat, thanks for bringing this to our attention.

     

    If your account was deactivated due to inactivity, this means it wouldn't be possible to recover the account or the data within.

     

    Given that you're able to create a new account with the same email, this means that the previous account is no longer available.

     

    I'm sorry I can't be more helpful on this matter.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
1 year ago

Once an account is removed as its deactivated its not possible to recover. There is a possibility that the dates of inactivity do not exactly match up to 12 months, but, you are sent multiple email reminders that it will occur.

  • nitinsirsat's avatar
    nitinsirsat
    Explorer | Level 3
    1 year ago

    Dear Mark,

     

    What will be next? I am sure that I logged in before 1 year.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    1 year ago
    nitinsirsat wrote:

    Dear Mark,

     

    What will be next? I am sure that I logged in before 1 year.

    If an account has been deleted for inactivity it hasnt been accessed in a year - or accessed after Dropbox sent the multiple emails (over 3 months) saying it would be deleted. 

     

    In that case the data isnt recoverable. 

     

    If you log in again using the same details and the account is empty the data is lost. 

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