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nitinsirsat's avatar
nitinsirsat
Explorer | Level 3
1 year ago
Solved

My account was deleted, even though it hasn't been inactive for more than a year.

My account was deleted due to the inactivity of my account [personal information removed per the Community's Guidelines] but the last time i was log in was on May 19, 2023, at 3:51 pm (IST). Now I am...
account access
restore
  • Jay's avatar
    Jay
    1 year ago

    Hi nitinsirsat, thanks for bringing this to our attention.

     

    If your account was deactivated due to inactivity, this means it wouldn't be possible to recover the account or the data within.

     

    Given that you're able to create a new account with the same email, this means that the previous account is no longer available.

     

    I'm sorry I can't be more helpful on this matter.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey nitinsirsat. Please check your email address, and reply to me when you can. I’ll be waiting for your response.

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