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nitinsirsat's avatar
nitinsirsat
Explorer | Level 3
1 year ago
Solved

My account was deleted, even though it hasn't been inactive for more than a year.

My account was deleted due to the inactivity of my account [personal information removed per the Community's Guidelines] but the last time i was log in was on May 19, 2023, at 3:51 pm (IST). Now I am...
account access
restore
  • Jay's avatar
    Jay
    1 year ago

    Hi nitinsirsat, thanks for bringing this to our attention.

     

    If your account was deactivated due to inactivity, this means it wouldn't be possible to recover the account or the data within.

     

    Given that you're able to create a new account with the same email, this means that the previous account is no longer available.

     

    I'm sorry I can't be more helpful on this matter.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey nitinsirsat, thanks for the info! 

 

Did you -at any point- receive an email informing you about the status of your account? Feel free to check your spam/junk folder too. 

nitinsirsat's avatar
nitinsirsat
Explorer | Level 3
1 year ago

Thank for your response.

I am checked all folders no any email received.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    In that case, can I send you an email in order for us to have a closer look into this nitinsirsat? 

    • nitinsirsat's avatar
      nitinsirsat
      Explorer | Level 3
      1 year ago

      Sure

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        1 year ago

        Once an account is removed as its deactivated its not possible to recover. There is a possibility that the dates of inactivity do not exactly match up to 12 months, but, you are sent multiple email reminders that it will occur.

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