We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
My backup files are gone after my admin deleted my Dropbox account. How can I restore everything?
I have seen loads of people having these kinds of issues with Dropbox since 3 years ago.
Unfortunately this issue remained unsolved by dropbox until today.
What happened was I joined our company...
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorThanks for clarifying that, anqi. If the admin chose to transfer your files to their Dropbox account during the account deletion, this would explain why there’s no option to restore your account indeed.
Can you clarify the total size of your backup files on Dropbox? If your admin has the desktop app installed on their computer, have all of those files synced there, too?
they did not turn on the backup function themselves. the total size of my macbook backups is around 200G and I have downloaded part of them. (desktop file and download file) as for the document file, it is not that big but there were too many system files inside.
The issue here is that when I backup my Macbook, the Time Machine of Apple did not back up my 3 files properly. The original files were uploaded to the Dropbox already and Dropbox in return deleted my original files on my computer. That's why it created a shadow link which pointed to files Inside the Dropbox. Which I had no knowledge or consent at all.
So even though I have those files downloaded, there is nowhere for them to go. As the shadow links are broken.
